8 customer service tips every retail employee should have

8 customer service tips every retail employee should have Dealing with sometimes demanding, sometimes ornery, sometimes outright hostile customers may be the biggest challenge any retail employee must face. Retail places all employees in a veritable public relations position because the way employees handle customers reflects on the business as a whole. That’s why management is generally adamant about all employees possessing ace interpersonal skills- even if those employees don’t spend their days behind the customer service desk. So no matter if you’re a stock clerk, cashier, or floor manager, you may learn a thing or 8 by perusing these customer service skills every retail employee needs to know to succeed. 1. Be patientThis one is Customer Service 101. Simply being patient may also be tougher than it sounds. A customer, especially an agitated one, can really try your patience with demands or complaints. Just remember that your customer’s needs and emotions come before your own. Take the time to listen to your customer’s problems without allowing him or her to dominate the conversation or distract you from your duties. When you figure out the problem and how you can solve it, politely wrap up the conversation so you can take care of your customer’s request. Most customers will appreciate a swift end to their ranting if they think their needs are about to be met.2. Remain positive- no matter whatDon’t wait for the customer to set the tone of a discussion, because a disgruntled one probably won’t be gearing up for the most pleasant exchange in the world. Greet all comers with a smile and a cheerful, â€Å"How may I help you?† Hopefully your positivity will rub off on the customer so that the tone of the conversation doesn’t go south.3. Be ready for anythingOne thing any retail worker learns quickly is that the workday is unpredictable. Things can be going smoothly for hours, but all it takes is for one sourpuss to bust through the door for the workd ay to take a wrong turn. So always be ready for any eventualities. Remember that you are at work, and you must deliver quality customer service on a dime regardless of your own state of mind.4. Know your businessFew things will frustrate customers in need more than the notion that they are talking to someone who cannot help them. What’s more, few things are more frustrating or bewildering for retail employees than feeling as though they don’t know what a customer wants. Prevent those situations by knowing the ins and outs of all aspects of your business. For example, you may not work in layaway, but you should still know what it is in the event a customer wants to pay for an item at a later date. Having an answer to any question will set the customer at ease and keep you in control of all situations.5. Hone your communication skillsAnother key to staying in control is communicating well. This does not just mean speaking audibly, confidently, and properly. It also requi res you to be aware of your own body language. Maintain eye contact with the customer. Uncross your arms. Stand up straight. These traits convey the air of confidence that will make your customers feel as though they are in good hands.6. Find the problemWhile it is your duty to always communicate well, you cannot always expect the same from your customers. Yet it is still your job to help them. So you may have to sift through some irrelevant or confused talk to figure out what exactly your customer wants. That should be your goal, no matter how angry or garbled the language that’s coming your way.7. Read between the lines if necessaryUsually, you don’t have to be a body language expert to read your customers effectively, as customers tend express their moods clearly. Some may be tricky though. For example, a customer may ask for help with a particular work-related issue, but the real agenda is that he or she is lonely and just wants to talk to someone. In such cases, b e polite, be sensitive, but bring the conversation to as quick of an end as possible so you can get on with your duties. In other cases, customers might just be looking for a fight. Never take the bait. Bring the confrontation to as quick and polite a conclusion as possible, and if necessary, just walk away and allow security to step in before things get out of hand.8. Stay coolNo matter what the customer’s tone or problem may be, you must always greet them with professionalism. Don’t let them rattle you. Keep your cool. Get into character as if you are playing the role of the world’s greatest customer service representative- even if your main job is to stock shelves or work the register.Always remember that you are an important member of the organization and it is your job to represent the company positively, competently, and calmly whenever dealing with its customers.

Rubiks Cube - A History of the 1980s Puzzle

Rubiks Cube - A History of the 1980s Puzzle The Rubiks Cube is a cube-shaped puzzle that has nine, smaller squares on each side. When taken out of the box, each side of the cube has all the squares the same color. The goal of the puzzle is to return each side to a solid color after you have turned it a few times. Which seems simple enough- at first. After a few hours, most people who try the Rubiks Cube realize that they  are mesmerized by the puzzle and yet no closer to solving it. The toy, which was first created in 1974 but not released onto the world market until 1980, quickly became a fad  when it hit stores.   Who Created the Rubik's Cube? Ernà ¶ Rubik is the one to praise or to blame, depending on how mad the  Rubiks Cube has driven you. Born on July 13, 1944 in Budapest, Hungary, Rubik combined the divergent talents of his parents (his father was an engineer who designed gliders and his mother was an artist and a poetess) to become both a sculptor and an architect. Fascinated with the concept of space, Rubik spent his free time - while working as a professor at the Academy of Applied Arts and Design in Budapest - designing puzzles that would open his students minds to new ways of thinking about three-dimensional geometry. In the spring of 1974, just shy of his 30th birthday, Rubik envisioned a small cube, with each side constructed of moveable squares. By the fall of 1974, his friends had helped him create the first wooden model of his idea. At first, Rubik just enjoyed watching how the squares moved as he turned one section and then another. However, when he attempted to put the colors back again, he ran into difficulty. Oddly entranced by the challenge, Rubik spent a month turning the cube this way and that way until he finally realigned the colors. When he handed other people the cube and they too had the same fascinated reaction, he realized he might have a toy puzzle on his hands that could really be worth some money. The Rubik's Cube Deputs in Stores In 1975, Rubik made an arrangement with the Hungarian toy-manufacturer Politechnika, who would mass produce the cube. In 1977, the multi-colored cube first appeared in toy stores in Budapest as the Bà ¼và ¶s Kocka (the Magic Cube). Although the Magic Cube was a success in Hungary, getting Hungary, a Communist country, to agree to allow the Magic Cube out to the rest of the world was a bit of a challenge. By 1979, Hungary agreed to share the cube and Rubik signed with the Ideal Toy Corporation. As Ideal Toys prepared to market the Magic Cube to the West, they decided to rename the cube. After considering several names, they settled on calling the toy puzzle Rubiks Cube. The first Rubiks Cubes appeared in Western stores in 1980. A World Obsession Rubiks Cubes instantaneously became an international sensation. Everyone wanted one. It appealed to youngsters as well as adults. There was something  about the little cube that captured everyones full attention. A Rubiks Cube had six sides,  each a different color (traditionally blue, green, orange, red, white, and yellow). Each side of a traditional Rubiks Cube consisted of nine squares, in a three by three grid pattern. Of the 54 squares on the cube, 48 of them could move (the centers on each side were stationary). Rubiks Cubes were simple, elegant, and surprisingly difficult to solve. By 1982, more than 100 million Rubiks Cubes had been sold and most had yet to be solved. Solving the Rubik's Cube While millions of people were stumped, frustrated, and yet still obsessed with their Rubiks Cubes, rumors began to circulate as to how to solve the puzzle. With more than 43 quintillion possible configurations (43,252,003,274,489,856,000 to be exact), hearing that the stationary pieces are the starting point for the solution or solve one side at a time just was not enough information for the layman to solve the Rubiks Cube. In response to the massive demands by the public for a solution, several dozen books were published in the early 1980s, each spouting easy ways to solve your Rubiks Cube. While some Rubiks Cube owners were so frustrated that they began smashing open their cubes for a peek inside (they hoped to discover some inner secret that would help them solve the puzzle), other Rubiks Cube owners were setting speed records. Starting in 1982, the first annual International Rubiks Championships were held in Budapest, where people competed to see who could solve the Rubiks Cube the fastest. These competitions are places for cubers to show off their speed cubing. As of 2015, the current world record is 5.25 seconds, held by Collin Burns of the United States. An Icon Whether a Rubiks Cube fan was a self-solver, speed-cuber, or a smasher, they had all become obsessed with the small, simple-looking puzzle. During the height of its popularity, Rubiks Cubes could be found everywhere - at school, on buses, in movie theaters, and even at work.  The design and colors of Rubiks Cubes also appeared on t-shirts, posters, and board games. In 1983, Rubiks Cube even had its own television show, called Rubik, the Amazing Cube. In this kids show, a talking, flying Rubiks Cube worked with the aid of three children to foil the evil plans of the shows villain. To date, more than 300 million Rubiks Cubes have been sold, making it one of the most popular toys of the 20th century.

The Syrian Civil War and the Regional Stability Essay

The Syrian Civil War and the Regional Stability - Essay Example Bashar al-Assad revealed to the citizens that he will abolish the party after he entered into power, in 1970 (Hirsch 35). However, he never abolished the party, but rather transformed it. Assad structured the Ba’ath party in order to make it fit in the dictatorial format of his presidential regime. The Syria government deployed the Army in order to control the Syrian uprising and they ordered soldiers to control and take action on any public protest. However, the demonstrations evolved later into a serious armed rebellion and some of the groups became armed terrorist. These created the commotion and crushes across the nation; thus impacting the regional stability of the Syrian nation. Thesis: Despite the political issues of the Assad dynasty and unapparent end of Syria crisis, politicians have emerged with political agendas regarding the way they can solve the political impact of Syria civil war on the regional stability of Middle East. Impact of Syria Civil War on the Regiona l Stability of the Middle East The Syria Civil War has contributed to varied impacts on the regional stability of the Middle East. First, the Syrian uprising is a threat to socio-economic development of the Middle East. ... The Middle East has become the home for multiple ethnicity and religious conflicts including the Kurds, Muslims, Arabs people, Christian community, Assyrians and many others. The conflicts has been sparkled by the Syrian Civil War; thus creating national disasters in the Middle East. Activist claims that more than 30 000 Syrians have lost their lives while others have lost their properties in the Syria uprising, which started on March of 2011 up to the present (Handler 42). This, many people from these regions have economically and politically felt the impact of the instability in the Middle East economies. Secondly, the harshly domestic war in Syria has contributed to local displacement and international isolation of many people. The international isolation revealed some signs of lessening after France and Russia made significant efforts of bringing the issue of Middle East conflicts back to the international fold. However, the Syrian violated the UN verdict that led to the banning of Lebanese militia, which also contributed to the annex of US sections on the war issues. The debate is now on the way US can respond to the escalating Middle East crisis that have led to increased internal displacement of many people. The IDPs have increased because Syrian uprising has impacted the stability of the Middle East economies; hence causing heavy constraints on the economic resources of Middle East economies. The Syria war has tremendously contributed to refugee problems and the internal displacement of people is further expanding. Pollack, Brookings Institution., Institute for the Study of War and American Enterprise Institute for Public

Plot the overcoat Essay Example | Topics and Well Written Essays - 500 words

Plot the overcoat - Essay Example (Graffy, 2000) The story entails an exposition that defines the initial premise of the story and Akakiy’s character, a passive civil servant, who is highly skilled in what he does but due to his appearance and aloof nature is often mocked by his superiors and inferiors alike. The focus of the story is then shifted towards Akakiy’s overcoat that has immense significance in the story to the protagonist because the coat was symbolic of social acceptance and a new life for him. However, the overcoat also serves as the main source of conflict and complication in the story, as all the other characters of the story do not understand the significance of the coat to Akakiy. Other characters deem it as an ordinary object, which on the other hand was symbolic of social acceptance for Akakiy as mentioned earlier. Akakiy’s old overcoat is ragged and does not really help to protect Akakiy from the icy cold weather of St. Petersburg.

Cause and Effect Essay - Impact of Stereotypes and Stereotyping

Cause and Effect Essay - The Impact of Stereotypes In today's society, our natural reaction is to put people into a specific class that we feel they fit into upon our first impression. When we were in high school, they were called clicks. There were your jocks and your cheerleaders, who were usually the most popular students. Along with stoners, nerds, and then the people who really didn't fit into any crowd, they were just there. When we were in high school, all of us wanted to be in the "cool crowd". As described in When I was growing Up by Nellie Wong, "I discovered the rich white girls...imported cotton dresses...and thought that I too should have what these lucky girls had..." In stereotyping people, we perhaps have ruined some great minds. However, when high school was over and the real world came true, high school jocks and cheerleaders didn't have much of a lead on the rest of us. Their popularity became nothing after high school. Our stereotyping of each other could have been very harmful. Some students were intelligent but never given a chance to prove it because of the way they dressed or because they smoked. We could see it in our teachers eyes, and our own, when a student walked in with glasses and a pocket protector we assumed that he was smart and way above the intellect of the class. Same as when we saw a person dressed in all black leather with chains walking in; we think that they will never make anything out of themselves. Now as adults, we work with all types of people. Most of us probably don't realize that all the people we used to make fun of in high school for studying hard or getting good grades are now the potential leaders of our nation. That jokes on us. However, wha... ...ave ruined some great authors, engineers, doctors or even presidents because of our cruel stereotypes. It's hard for society to realize that their simple classification of a person without knowing them directly could have such an effect. If we were to understand that just because we choose to where certain clothes or play sports, that it doesn't mean this is the only thing we know. Society itself is full of plenty of intelligent people, however, most of them will never get a chance to prove this because, either we won't give them a chance anymore, or they have just given up. Why should anyone try to prove their importance to us if we aren't willing to believe them? We've never cared about them, so why should they care about us? As a stereotyping society from as early as childhood, we have set ourselves up for problems, which might never be resolved.

Great Talkers Little Doers

In addition to commercial advertising and ideological propagandathere is social advertising, which refers to the advertisements whichdeal with social causes and are aimed at the welfare and well-being of the people. Its target audience is not specific class but the masses whocan be educated about socially relevant issues like health, familywelfare, literacy, national security, to mention a few issues only. Theimportance of such advertisements has reached such heights thateven the government falls back upon them quite often to highlight theissues to immediate concern.Undoubtedly, in today’s context, carryingout campaigns through social communication is of paramountimportance. The society, the economy, the politics and the mediaexposure are bringing about changes which are so radical and dynamicthat they are creating dissonance and upheavals. In order to withstandthe negative effects of changes, we certainly need these kinds of campaigns through advertising or propaganda, for su stainingcommunication with the masses at large. In short, advertising not onlyinfluences the buyer’s perception but also his responses to socialproblems.It has its negative effects but the positive side far out-stripsthe negative side. WE TALK MORE, WORK LESS Undeniably, there are millions of people in India who think little,act even less but talk too much. Indulgence in idle gossip, disgruntledattitudes, bitter criticism of all and sundry, frustration over their sorryplight, fate and â€Å"kismat†, have in fact become national pastimes. Thenumber of those who can claim that they keep their tongue within theirlips and never talk in vain is limited. The talk of the common people,mostly irresponsible, creates the impression that they have little to do.Indians are indeed typical of the people of the Orient who have nothingworthwhile to say, and yet contrive to spend the longest time in sayingit. Those who have endless time on their hands are great babblers. Thinking and r eflection postulate a certain degree of education andintellectual development. About 64 per cent of the people in India areilliterate; so they have not developed the qualities of thinking andreflection. Montesquieu truly said that the less men think, the morethey talk. India is a land of myriad tongues. The 1961 census listed1652 languages as mother tongues spoken in India, and the 1971census, retaining he number, presented a somewhat more realisticpicture. Judged by any standard, India is Babel of tongues, perhaps thelargest in the world. This Babel has been the outcome of a cumulative process resulting from the influx of various races into the countrythrough the centuries. Talkers are never good doers; this explains theproverbial sloth, idleness and complacency of the average Indian. Ourmaterial output, our productivity and production, our net contributionto the country’s Gross National Product (GNP) are all far too low.Whilepeople should learn to use their hands and to be active all the time(like the Japanese who have raised their country to the pinnacle of glory despite the havoc done to their economy during World War II), wehave mastered the technique of whiling away time talking and talking,doing little positive, constructive and concrete work. Jawaharlal Nehru, in a speech way back in 1952, said he wastired of people who merely talk about various things. However wise youmay be (in India the number of truly wise, sagacious men and womenis limited), he said, you can never enter into the spirit of a thing if youonly talk about it and do nothing.We do not know the value of time; sowe do not mind spending precious hours in idle gossip. In part thedisinclination to be up and doing all the time is the result of ourfatalistic beliefs and attitudes. Most of us tend to believe that what Godhas ordained cannot be averted. What will be, will be; so, they argue,why needlessly waste energy in thwarting God’s will? Besides, there are many among us who be lieve that flattery isthe shortest route to success in today’s India. The great talkers, thewily, garrulous politicians who sway audiences through their loud talk,all manage to mislead the people and promote their selfish ends.Aflatterer is in the excellent company of imitators because imitation isconsidered the sincerest form of flattery. The easiest weapon adoptedby flatterers and sycophants is smooth talk, not work. A ready and glibtongue has at times proved to be a more precious weapon than gifts of cash and kind. Through a facile tongue the flatterers continually createillusions and a world of make-believe. Almost all great talkers are greatflatterers; praise inevitably becomes their forte. Then there are those hose talk mostly comprises advice to alland sundry on everything on earth. Like air and water, advice too canbe had free. Self-appointed advisers are great talkers; they talk theirway into your hearts and they even drive away rationality, good senseand the quality of discriminating between chalk and cheese. Asking foradvice is to tout for flatterers. And flattery feeds the ego and isexhilarating. Most talkers become bores. But let it be said in defense of the growing tribe of talkers that they do manage at times to relieveboredom.A quiet gathering at which all those present are serious-minded people deeply engrossed in thought and philosophy wouldappear to maintain the silence of the graveyard. The talkers relatefunny incidents, describe lively experiences and entertain theircredulous listeners, quieten and comfort the people, for hours together. There is no tax on talk and gossip. So the idle, endless talker flourishesat the cost of the silent, constructive worker. It is the latter who canhelp ensure national progress, not the ceaseless twisters of the tongue,even though the latter manage to find credulous audiences.True,sincere and genuine workers cannot stand non-sensical postures,including nonsense talk. But work does not lie in marching up anddown the streets, shouting slogans and lodging protests. Many of ustend to resort to strikes and work stoppages. Undeniably, our future amongst nations, and the good name of our country, depends entirely upon our work and work alone. Muchvaluable work can be done silently and without becoming noisy orindulging in aimless talk. If everyone realises the truth of this dictum,the salvation of the country would not be far off

The Online Betting - 1155 Words

21bet makes its debut just in time for the Cheltenham Festival Aiming to shake the foundations of the online betting world, 21bet has finally made its long-awaited debut. Ahead of the famous Cheltenham Festival, 21bet has completed its rebrand and is now promising to deliver players a one of a kind sports betting/casino gaming fusion. What immediately makes 21bet different to the competition is the fact that it isn’t run by the usual corporate names. Standing behind this new brand is a team of industry professionals and sports fans that have dreams of taking online betting to new heights. Through a simple to use website, easy to navigate markets, and a few trademark FSB Technology features 21bet looks to be getting off on the right†¦show more content†¦Overcoming every obstacle and securing plenty of player interest along the way, during the past 8 years Mr Green has gone from strength to strength. How it has managed to maintain a firm grasp on the online casino crown is simple, they give players what they want. Loaded with the best casino games on the planet, Mr Green has proven that it is no stranger to a truly epic promotional campaign. Making players dreams come true, this month one lucky Mr Green member will win a VIP Mexican holiday! The announcement for the new giveaway came around in typical Mr Green fashion. As they sent all members an apology email, stating that they will never stop giving players freebies and extras to get stuck into. Bringing a taste of sunshine to one lucky player, pack your swimsuit and sunblock, as a once in a lifetime VIP trip to Mexico is on the table. Following on from the super successful Monaco Roulette campaign, this new offer raises the stakes, as the total prize package value tops â‚ ¬5,000! To be in with a shout of walking away with this amazing prize, all a Mr Green member has to do is wager on roulette as normal and secure a win. Aptly named Spinata Grande Fiesta Roulette, the competition carries distinct a Mexican flavour as it brings players one-step closer to the VIP experience. Play roulette, win big, earn yourself entries to the prize draw, and should it all come together, courtesy of Mr Green, you could be set to experience ultimate Mexico adventure! 777Show MoreRelatedBrazil s President Dilma Rousseff Stalls Betting Legislation902 Words   |  4 PagesBrazil’s President Dilma Rousseff Stalls Betting Legislation Brazilian President Dilma Rousseff has put a lid on the progress of the 671-2015 legislation that was expected to offer provisions for the regulated spots betting and fixed odds. The president killed off an attempt to legalize sports betting by vetoing 36 clauses before signing a bill that was earlier approved by the country’s senate. President Dilma fears that the bill lacks proper mechanisms to prevent possible social impact. 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